Welcome to Milatech. By purchasing from us or using our services, you agree to the following Terms & Conditions.
1. General
These Terms & Conditions govern purchases, transactions, and interactions with Milatech. We may update these terms from time to time. Any changes will be posted on this page.
2. Orders
All orders are subject to product availability and confirmation.
Customers are responsible for providing accurate contact, delivery, and order information.
An order is considered confirmed once the required payment or order confirmation has been received.
Milatech may cancel or decline an order where a product is unavailable, payment cannot be confirmed, or there is an error in the order information or pricing.
3. Pricing
All prices are listed in Kenyan Shillings (KES).
Prices may change from time to time.
Shipping charges are charged separately unless stated otherwise.
The applicable price and shipping charge will be confirmed at the time of ordering.
4. Payments
Full payment may be required before shipment depending on the selected courier or delivery method.
Pay on Delivery is available for approved delivery methods and selected locations.
Orders requiring upfront payment will only be processed after payment has been confirmed.
Payment options may vary depending on the order and delivery method.
5. Shipping & Delivery
Delivery typically takes 1–5 business days after dispatch, depending on the delivery location and courier service selected.
Customers are required to confirm their preferred shipping method when placing an order.
Shipping charges may vary depending on the delivery location, package size, weight, and courier.
Delivery times are estimates and may be affected by courier delays, weekends, public holidays, or circumstances beyond our control.
For more information, please see our Shipping Policy.
6. Returns & Exchanges
Exchanges may be requested within 30 days from the date the customer receives the order.
Items must be unused, undamaged, and returned with original packaging, accessories, and proof of purchase where applicable.
Items that are damaged, altered, missing parts, or otherwise not in the required condition may not qualify for an exchange.
We do not offer cash refunds. Eligible returns are handled through item exchange or replacement, subject to availability and applicable conditions.
Return shipping or transportation costs are the responsibility of the customer.
Customers should contact us before sending or returning an item to confirm the return process.
For more information, please see our Refund & Returns Policy.
7. Warranty
Where applicable, warranty coverage depends on the specific product and manufacturer.
Warranty coverage may not apply to products affected by physical damage, misuse, improper installation, unauthorized modifications, or unauthorized repairs.
Customers should contact us regarding warranty claims so we can advise on the applicable process and requirements.
8. Limitation of Liability
Milatech will not be responsible for:
- Indirect or consequential losses where permitted by applicable law
- Delays caused by third-party courier services or circumstances beyond our reasonable control
- Losses or damage resulting from misuse, improper installation, unauthorized modification, or failure to follow the applicable product instructions
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
9. Privacy
Customer information is handled in accordance with our Privacy Policy and may be used for order processing, delivery, customer communication, support, and related business purposes.
10. Contact Information
For inquiries or assistance, contact us:
Milatech
Address:
Tsavo Road, Benjoe House, 2nd Floor, Shop B12 Nairobi, Nairobi County 00100, Kenya
Phone:
+254 705 598892
Email:
info@milatech.co.ke